Trouble Ticket Initiative

About the Trouble Ticket Initiative

As the harbor community works to streamline cargo movements and reduce truck turn-times, there is a particular inefficiency that must be addressed:  the trouble ticket. While trouble tickets are caused by a range of issues, they almost always stem from inaccurate or incomplete information about an import container delivery or an export booking problem. This results in delays for customers and truckers and additional issues for terminal operators.

In an effort to better understand the causes and effects of trouble tickets, PierPass is working with terminals to document their experiences with trouble tickets. We understand that this is a problem across all terminals, but we also know that this problem can be improved by checking and confirming before dispatching.

Marine Terminal Operators at the Ports of Los Angeles and Long Beach Launch Initiative to Speed Cargo Moves by Reducing Trouble Tickets

PierPass Trouble Ticket Report #5 – WBCT

April 29, 2013

PierPass Trouble Ticket Report #4 – YTI

February 26, 2013

PierPass Trouble Ticket Report #3 – LBCT

January 9, 2013

PierPass Trouble Ticket Report #2 – ITS

December 5, 2012

PierPass Trouble Ticket Report #1 – EMS

October 16, 2012